Users, password, and sessions

Add users, reset or change your password, and sign out.

Add users

Only the company's administrator (the person who created the account) can add users:

1. In My data, scroll down to Users.
2. Enter a name, an email, and a starting password with at least 8 characters.
3. Share the password with that person through a private channel. They can change it after they sign in.

All users see the same company data and orders. The number of users depends on your plan: Basic 2, Professional 5, Business unlimited.

Forgot your password?

1. On the sign-in screen, tap Forgot your password?
2. Enter your email. You'll get a link to create a new one. Check your spam folder too.
3. The link expires after 1 hour and only works once. If it has expired, request another one.

When you create the new password, any sessions open on other devices are signed out.

Change your password

In My data, open Change my password, enter your current password, and then the new one twice. Your other sessions are signed out.

Sessions

• A session lasts 12 hours. After that, you'll need to sign in again.
• Sign out is in My data and in the menu.
• After several failed sign-in attempts, wait 15 minutes before trying again.

Can't find what you're looking for? Contact us: the assistant answers right away and a person within 4 business hours. See how to contact us